We get a lot of great questions from customers that we are sure others are wondering about as well. Here are the answers to some Frequently Asked Questions about our company and our products.
We have a few different wood sources based out of New England. We can occasionally get some wood from Vermont, but the majority of our logs come from New York or Pennsylvania. That is EXTREMELY local as far a as wood imports go.
The two main wood types we offer are cherry and walnut. The cherry is a lighter yellowish/reddish brown that will get darker over time, especially when exposed to sunlight. Walnut is a rich dark brown that will stay the same color infinitely.
Our wood products are only treated with our allergen free premium wood oil, so the wood grain is as natural as it can possibly be, with a smooth and satiny finish. Therefore, the wood shows its natural markings. These markings can be small dark pitch lines pockets, variation in colors of the rings of the wood, or sap wood. Sap wood is from the part of the tree closest to the bark, where the sap would sit. It is usually much lighter in color and can be a stark contrast to the rest of the wood. Some bowls have more sap wood than others, depending on the tree or the cut of the wood. Each tree, product, and cut will never be the same. The beauty is in the differences!
They can and should be hand washed, with warm water and soap (like any dish ware) after each use. They should never be run through a dishwasher. One of the most important parts of cleaning a wooden product is to make sure it is thoroughly dry. We recommend wiping it down with a clean cloth after it has been washed and rinsed and then placed on a rack, where air can reach all surfaces, to finish drying. Boards need to be fully dry before being placed back on a flat surface in order to prevent warping.
When your product color is not as vibrant as it use to be and the wood feels a bit dry, that is when it is in need of oil. If you use it daily, we recommend oiling once a month. If you use the product every once in a while, it only needs to be oiled a few times a year. The amount of usage usually prompts the need for oiling. We do not recommend olive oil or mineral oil. We instead recommend some type of refined wood oil. Andrew has perfected the recipe of his own wood oil that we have for sale. It is food safe as well as safe for those with nut allergies.
Yes! Our factory and retail store is located in Taftsville, Vermont (in between Quechee and Woodstock, Vermont). Although we have a number of wholesale customers that sell our products at their different store fronts, we as a company only have one retail store, and it is connected to our one and only factory where we have a total of 13 employees. This includes only 2-3 bowl turners at any given time. It is a small and family adjacent company owned by Andrew and Christy Pearce.
Andrew is Simon’s eldest son. Simon’s father Phillip was a ceramicist, so Andrew is a part of three generations of artisans who have a passion for three different mediums: pottery, glass, and wood. Andrew is also a skilled welder. That skill has come in handy with his furniture designs made using steel bases and wood tops.
The live edge is the part of the wood where the bark use to be. It was where the live part of the tree was. Because of this, it leaves an irregular, more rustic looking edge that is unique to each bowl or board.
Check out our return policy for more information. We always want your purchases to be the right fit for you. If you are not satisfied, please reach out to email@example.com and you can return your product to 59 U.S. Route 4 E. Woodstock, VT 05091. We would be happy to assist you in a refund or exchange.
Unfortunately, we do not, at this time, ship outside of the U.S. It is also often more expensive to ship to non-contiguous states such as Hawaii, Alaska, and the territories. For this reason, we are still able to ship to Hawaii and Alaska, but not the territories.
Have any other questions? Get in touch! We’d be happy to answer any inquiries you might have.