Returns and exchanges must take place within 30 days of purchase for a customer to receive a full refund or make an exchange. The original item(s) must also be unused and in the same condition in which they were purchased.
To start the return or exchange process, please contact us by phone or email. To move forward with the return or exchange, we will require proof of purchase, which may be an order confirmation email, an order number, or a receipt.
Once your return is received and inspected, we will send you an email to notify you that we have received your return and that the refund has either been approved or rejected.
If the return is approved, then your refund will be processed and a credit will automatically be applied to your original method of payment within 3 business days. Please allow at least 10 business days for the credit to show on your bank statement.
There are certain situations where only partial refunds or store credit may be granted.
A 10% re-stocking fee will be charged for any returned burl items.
Andrew Pearce Bowls will not be responsible or liable for purchases delivered to an incorrect address that was provided by the customer.
To return your product, please safely mail the package back to us at the following address:
Andrew Pearce Bowls, 59 US Route 4 East, Woodstock, Vermont 05091
Customers are responsible for paying the shipping costs for returned items. Shipping costs are non-refundable.
Sale items cannot be refunded or exchanged. This includes discounted items sold during our annual "tent" sales and year-end sale.
If you'd like to return a gift for store credit or exchange a gift for different in-stock items, please call or email us to provide the gift-giver's name so we may look up the order. The next step would be to ship or drop-off the gifted items in their original state, ideally within 30 days of receiving the gift(s).
Once the gifted items have been returned and deemed to be in good condition, our retail staff will issue a gift card (a.k.a store credit) for the value of your returned items. *Please note, we do not provide refunds or exchanges on items that have been personalized.
If an item has been damaged, please email 2-3 pictures of the item to email@example.com. This will allow our sales staff to diagnose the cause of the issue and determine next steps.