Retail Store Manager Jobs in Hartland, VT at Andrew Pearce Bowls

Andrew Pearce Bowls Retail Store Manager

Andrew Pearce Bowls is seeking a dynamic and experienced Retail Store Manager. The Retail Store Manager will implement and manage all retail store operations, including but not limited to customer service, transaction management, inventory management, and personnel management. The responsibilities detailed below will be conducted under the supervision of and in close collaboration with the Sales and Marketing Director, and may be delegated as appropriate.

Job Type: Full Time

Compensation: starting at $25 - $30/hour, contingent on experience

Benefits: Employer-subsidized health insurance, employee discount

Work Location: In person at Andrew Pearce Bowls, Hartland, VT

Supervisor: Sales and Marketing Director

Responsibilities

Retail Store Operations:

Open and close the store on a daily basis, in coordination with Retail Associate(s)
Ensure the store is clean, presentable, safe, and welcoming to customers
Develop, maintain, and adapt store merchandising
Manage retail operational costs to maximize profitability
Actively gather and share feedback to continuously improve the performance of the retail store
Assist with marketing activities

Customer Service:

Ensure the best possible experience for all customers interacting with the retail store
To the greatest extent possible, make it easy and enjoyable for customers to interact with and buy our products
Assist customers interacting with the Andrew Pearce Bowls website
Monitor and respond to customer inquiries by phone, email, and voicemail
Resolve customer concerns and inquiries in a timely and professional manner, in consultation with Sales and Marketing Director as appropriate

Retail Transactions:

Conduct sales, exchanges and refund transactions
Manage cash drawer: maintain appropriate change, ensure proper security of cash, and notify supervisor of changes in cash balance
Monitor online retail orders and prepare orders for shipping in close collaboration with the Shipping Department

Inventory and supply:

Ensure store has appropriate inventory of retail products, contribute to inventory monitoring and planning, and coordinate with Sales and Marketing Director and Production Manager to resolve inventory challenges
Ensure appropriate inventory of supplies required for retail operations, including but not limited to packaging materials, cleaning supplies, informational materials, and merchandising materials
Keep inventory products in appropriate condition, and coordinate repairs or changes with the Product Manager
Manage the retail inventory and supply room, including but not limited to storage, cleanliness, and equipment
Collaborate with Sales and Marketing Director and Production Manager to ensure new and existing products are accurately reflected in inventory management systems

Employee Supervision and Collaboration:

Foster a positive and collaborative work environment, among both sales and production and shipping personnel
Delegate tasks to other personnel as appropriate
Maintain a high degree of professional responsibility
Maintain appropriate retail staffing in collaboration with the Sales and Marketing Director, including hiring, retaining, and reassigning retail personnel
Manage retail personnel, including but not limited to all aspects of performance management and professional development
Develop and maintain staffing schedule for retail store

Requirements:

At least 3 years retail experience or related customer-focused field
Exceptional written and verbal communication skills
Professional and welcoming demeanor with colleagues and customers
Weekend availability
Physical requirements: ability to move products throughout the store and product facility, ability to move throughout the store and production facility for up to 8 hours at a time
Organized, detail oriented, and able to manage time effectively
Experience with Shopify Pro a definite plus

Email as@andrewpearcebowls.com to apply.